Clinic Policies

At Tiffany Matthewson Dermal Aesthetics, we are committed to delivering the highest standard of care, professionalism, and personalised service to every client. To ensure a seamless and safe experience for all, we have outlined our clinic policies regarding bookings, cancellations, treatments, and client care. These policies are designed to protect both our clients and our team, allowing us to provide consistent, high-quality outcomes in a respectful and supportive environment. We kindly ask that you take a moment to read through the following information before your visit.

Booking Policy

Appointments at Tiffany Matthewson Dermal Aesthetics can be made via online booking, phone, or in person at the clinic. We aim to make the booking process as easy and accessible as possible for all clients.

When making a booking, we will collect essential contact details such as your full name, phone number, and, where relevant, your email address. This information is securely stored and used solely for appointment management, reminders, and relevant client communications in accordance with our privacy policy.

Please ensure your contact details are accurate and up to date so we can confirm appointments and send reminders where applicable.

If you need assistance with booking or have any questions, our friendly team is here to help.

Cancellation Policy

We understand that plans can change, and we aim to accommodate all clients as best we can.

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours' notice. This allows us to offer your appointment time to another client on our waiting list and helps our clinic run smoothly.

Cancellations made less than 24 hours before your appointment may result in a cancellation fee being charged and may require full prepayment for future appointments.

We appreciate your understanding and cooperation in respecting our time and that of other clients.

No-Show Policy

We understand that life can get busy and unexpected situations may arise. However, failing to attend a scheduled appointment without notice impacts our team and other clients waiting for availability.

If you fail to attend your scheduled appointment without providing prior notice, this will be considered a no-show. As we have not previously taken deposits, please note that a no-show fee may be charged to cover the time and resources allocated to your booking.

Additionally, if a no-show occurs, full payment may be required upfront for any future appointments at the time of booking.

We kindly ask that you contact us at least 24 hours in advance if you need to cancel or reschedule. Your cooperation allows us to continue offering high-quality care and availability to all clients.

Payment Policy

Payment is required in full at the time of your appointment. We do not offer delayed or invoiced payments.

For your convenience, we accept the following payment methods:

Visa
Mastercard
Afterpay Card
Cash

Please ensure you are prepared to finalise payment on the day of your treatment. If you have any questions regarding payment options, feel free to contact our clinic prior to your appointment.

Thank you for your understanding and support in helping us provide efficient, high-quality service to all clients.

Refund Policy

At Tiffany Matthewson Dermal Aesthetics, all skin and laser treatment packages are non-refundable and non-transferable. Once purchased, treatments within a package must be used by the original client and within the specified time frame.

We do not offer refunds for change of mind on any product purchases, so please choose carefully when selecting skincare or retail items. If a product is faulty or causes a reaction, please contact us promptly so we can assess and assist in line with Australian consumer law.

All services and packages are tailored to your individual needs and treatment goals. We are committed to providing the highest standard of care and transparency throughout your treatment journey.

Packages Policy

All services and packages are tailored to your individual needs and treatment goals. We are committed to providing the highest standard of care and transparency throughout your treatment journey.

Gift Vouchers Policy

Gift vouchers purchased from Tiffany Matthewson Dermal Aesthetics are non-refundable and not redeemable for cash.

Vouchers are valid for 36 months (3 years) from the date of purchase, unless otherwise stated, and must be used before the expiry date. Expired vouchers will not be accepted.

Gift vouchers can be redeemed for services and retail products offered within the clinic but cannot be used to purchase additional gift vouchers.

Please treat your voucher like cash—lost or stolen vouchers will not be replaced or refunded.

Gift vouchers are non-transferable and may only be used by the person named on the voucher.

We appreciate your understanding and look forward to welcoming you or your gift recipient in clinic soon.

Pricing Policy

At Tiffany Matthewson Dermal Aesthetics, we are committed to providing transparent and fair pricing for all of our services and products.

All prices listed for treatments and products are in Australian Dollars (AUD) and are inclusive of GST, unless otherwise stated. Prices are subject to change without prior notice; however, we will always honour the quoted price at the time of your confirmed booking.

Occasionally, we may offer seasonal promotions or limited-time discounts. These offers are valid only during the specified time frame and cannot be applied to past or future appointments outside of the promotion period.

Treatment plans and packages are tailored to each client and pricing may vary depending on the complexity, duration, and number of sessions required. Any changes to treatment costs will be clearly communicated and agreed upon prior to proceeding.

We reserve the right to adjust our pricing as needed to reflect changes in operational costs, product pricing, or service offerings. For the most accurate and up-to-date pricing, please refer to our official website or contact the clinic directly.

Privacy Policy

At Tiffany Matthewson Dermal Aesthetics, we are committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). When you book or attend an appointment, we may collect personal details such as your name, contact information, date of birth, medical history, treatment notes, and photos (with your consent). This information is used solely to provide safe, effective, and personalised treatments, manage your appointments, process payments, and communicate with you where appropriate. All personal data is stored securely, and access is restricted to authorised staff only. We do not share or sell your information to third parties for marketing purposes. You have the right to access or correct your information at any time by contacting the clinic. Please note this policy may be updated periodically to reflect changes in legislation or clinic practices.